IT Services

Description of the service

Choosing the service Remote IT Support, you will benefit from IT support when you need, based on the ticketing system, where you will be able to submit, quickly and easily, an IT support request to resolve the incidents that have occurred. In the event of an IT problem, you have several ways to call the specialized support of our team: by e-mail, online, or by telephone.

The IT support team is divided into three levels of competence (Level 1, 2 and 3), and each IT request will be taken over and solved according to the category of specific complexity.

Benefits

• Remote IT support, under contract

• Follow-up to resolve the incident

• Support for resolving incidents occurring on workstations

• Support for applications and escalation to the provider

Description of the service

We offer you a wide range of IT services and server management solutions, complex email server migration projects or implementing security solutions. With the help of a specialized networking team and beyond, your servers will benefit from maximum performance and optimal operation of the critical systems for running your business.

Benefits

• Control over the SLA initially approved

• Database management and efficient resource management

• Successful implementation of performance enhancement solutions

• Resolving incidents as quickly as possible

• Reduce server incidents by monitoring them

Description of the service

Monitoring prevents business interruption and increases the availability of IT systems. Any possible risk on the workstations or servers is signaled 24/24 through a specific application, which allows us to offer a proactive service to ensure the availability of the infrastructure and IT systems.

Benefits

• 24/24 remote monitoring for workstations and/or servers

• Identification of non-functional components or applications that may cause interruptions

• Scheduled monitoring interventions

• Reduce costs associated with interruptions in daily work

Description of the service

We can provide repairs for desktops, laptops, or servers regardless of brand. With qualified specialists we can ensure including the installation of a complete computer network at headquarters level to multi-level buildings.

Installation of operating system for desktop computers, servers, network storage, network-attached storage but also configurations such as router, switch, network equipment or sockets Internet and telephony.

Benefits

• You know exactly what problem the computer has, what components are defective and how much it costs to repair it

• Running anti-virus and anti-malware scanning programs

• Testing all computer components

• The operating system will load more easily

• Your equipment will be repaired the same day after diagnosis

• We go to your company headquarters whenever we are requested

Description of the service

IT Security Services have the role of providing more stability and protection to companies and their resources. Through advanced systems of monitoring and proactive identification of risks with a negative impact on the activity, our specialists will intervene much faster to ensure the necessary security measures.

The confidentiality data of your company are well protected, by tracking data transfers, but also by performing a regular backup.

Benefits

• Ensuring the security of company data

• Running anti-virus and anti-malware scanning programs

• Productivity gain for employees by identifying activities

Description of the service

The purpose of an administration service is also to provide support by periodically reporting on the quality of IT services delivered by proposing customized solutions for the needs of any company. You will benefit from monthly activity reports having the possibility to make decisions based on information relevant to your business.

Benefits

• Optimizing your company's activity through customized IT solutions

• Meetings when you need to, with the IT administrator assigned to your company

• Better interaction with the IT support team